Saturday, December 3, 2022
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Proudly owning the Expertise – Cisco Blogs

Whereas touring to Vegas for Accomplice Summit 2022, I had a number of ideas of what I assumed I’d hear in keynotes and breakout classes based mostly on conversations with senior management.  At that time I didn’t know one single line may so completely wrap up what I really feel this yr is all about.

“Collectively, we personal our buyer’s expertise.”
Thimaya Subaiya, Cisco Chief Buyer Expertise Officer

Our theme in Americas Distribution, Fueling Accomplice Success, hasn’t modified. It hasn’t and gained’t change as a result of that’s why we’re right here. However as a way to really gas companion success, we have to be buyer expertise centered. Every part that was so flawlessly shared at Accomplice Summit pivots round this central message.

I do know you may have in all probability seen many glorious blogs, articles, social posts, and even reviewed what was shared by going to the companion launch expertise, so I gained’t reinvent the wheel there, however I’d like to spotlight a number of issues that match up with our Americas Distribution pillars for fiscal yr 2023.

Pillar: Folks and Tradition

Chuck Robbins in his keynote deal with shared, “Simplify all the things, supply selection, ship superb experiences.” On this hyper-speed, multi-device, hybrid world we stay in, to provide clients the perfect expertise we have to proceed investing in Managed Companies, Cisco+, and different applications like Accomplice Lifecycle Companies. By offering our companions with options and decisions, we’re serving to to simplify not solely their shopping for expertise however the person expertise too.

Pillar: Alignment

We all know the longer term is hybrid. We have now been working towards a hybrid working, residing, and group expertise for years earlier than the pandemic required it of us. Within the enterprise world, we all know our clients are rethinking how they work and the first areas for this evolution are: IT, human sources, and amenities. Jeetu Patel, EVP and GM, Safety and Functions shared with the viewers, “98 p.c of conferences sooner or later could have a minimum of one participant who gained’t be in the identical bodily area as everybody else.”  How our clients wish to expertise life has modified and we’re right here to make these adjustments a actuality.

Pillar: Enhanced Distributor and Accomplice Expertise

Jeff Sharritts, the brand new EVP, Chief Buyer and Accomplice Officer, shared his deal with you and your companions. He desires us to have daring ambition, dedication, and responsiveness. Which means we’re assembly our clients the place they’re of their digital transformation by providing them extra selection and adaptability, redefining what successful means by realizing when clients win, all of us win, and enhancing our promoting and companion expertise by lowering complexity and dealing to make it simpler to do enterprise with Cisco.

2T Development and Gross sales

I saved the perfect for final, and I don’t suppose anybody may’ve stated it higher than Fran Katsoudas, EVP and Chief Folks, Coverage, and Goal Officer. “As a enterprise, our selection will not be between pursuing earnings or positively impacting communities. Purposeful partnership is nice for the world and for enterprise.” We would like our companions to see elevated progress and gross sales, however we additionally need them to see all of the unimaginable issues they’re doing for the communities, folks, and cultures round them.

I hope you loved Accomplice Summit this yr and sit up for seeing you subsequent yr, in particular person, in Miami on November 7-9, 2023. Our dedication to proudly owning the shopper expertise, collectively, won’t solely strengthen our aim of Fueling Accomplice Success, however will even enable you, our distributors, see a larger degree of feat as effectively.


See what was shared within the keynotes and breakout classes right here on the
Cisco Accomplice Launch Expertise! 


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