DoorDash confirmed it’s testing a brand new function known as “Return a Package deal” that permits clients to make use of the service to return packages to the closest publish workplace, UPS, or FedEx location. The function is a part of a small beta take a look at and isn’t but broadly accessible, DoorDash mentioned, however declined to share which markets are providing the choice.
To make use of the function, a buyer will first choose the choice to return a package deal within the app. They’ll must have their package deal already totally sealed with the pay as you go delivery label connected. A DoorDash supply particular person will then arrive to choose up the package deal and ship it to the closest bodily retailer or publish workplace. They gained’t drop off the packages at standalone drop containers.
“DoorDash is all the time serious about new methods to offer the communities we serve with entry to unparalleled comfort and alternative by means of our platform,” a DoorDash spokesperson instructed TechCrunch. “We frequently discover and take a look at new improvements to offer extra worth to our clients, Dashers and service provider companions.”
A screenshot supplied by DoorDash explains that courier monitoring could also be totally different for this supply possibility, which isn’t a shock as a result of, not like most DoorDash orders, you’ll be sending a package deal versus receiving an order.
“This retailer decides if its courier or a Dasher delivers your order,” the screenshot additionally says. “The shop and its courier might obtain your identify, deal with, supply directions, and cellphone quantity to assist ship to you.”
When it comes to compensation, Dashers dealing with package deal returns are paid in the identical manner they’d be paid for some other market order, the corporate mentioned.
With this new function, DoorDash says it needs to assist clients keep away from the tedious activity of taking a package deal to a publish workplace to be able to fulfill a return. The corporate notes that though returns are widespread, they are often time-consuming, which is why it needed to create a option to simplify the return course of by leveraging its present native logistics infrastructure. DoorDash additionally mentioned supply individuals on its app are all the time in search of new methods to earn by means of the platform and that this new function will give them an extra possibility to take action.
DoorDash isn’t the one supply firm that has labored to supply such a service. Again in 2015, Uber supplied a “limited-time” possibility for purchasers to despatched return packages to publish workplaces. The function was known as “Returns” and was powered by UberRush, which shut down in 2018. Equally, a former on-demand delivery startup known as “Shyp” was supplied a service that picks up packages and delivers them to their vacation spot. The corporate ended operations in 2018 after struggling to discover a scalable mannequin past its launching level in San Francisco.